Patient’s Bill of Rights

Glasgow Medical Center’s Medical Center is Medicare approved and accredited by the Accreditation Association for Ambulatory Health Care (AAAHC). We are dedicated to providing high quality outpatient care that is safe, convenient, pleasant, and cost effective. We believe you, the patient, have the right:

All Glasgow Medical Center personnel shall observe these patient’s rights.

All patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.

• To considerate and respectful care, regardless of race, creed, sex, national origin, handicap or source of payment;
• To obtain from the physician complete and current information concerning diagnosis, treatment and prognosis in terms that you can understand;
• To receive from the physician information necessary to give informed consent prior to the start of any procedure or treatment. Except in emergencies, such information should include, but not necessarily be limited to, the specific procedure or treatment, the medically significant risks involved, and the probable duration of recovery;
• To refuse treatment to the extent permitted by law, and to be informed of the medical consequences of this action;
• To change physicians at any time, if another qualified physician is available;
• To every consideration of privacy concerning your medical care program;
• To expect that all communications and records pertaining to your care be treated as confidential. Except when required by law, you will be given the opportunity to approve or refuse the release of your health information;
• To expect that, within our capacity, we will make a reasonable response to your request for services;
• To obtain information as to any relationship of our Ambulatory Surgery Center to other health care and educational institutions;
• To be advised if we propose to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects;
• To write an Advance Directive, or to appoint a legal representative, to make health care decisions on your behalf;
• To expect reasonable continuity of care;
• To examine and receive an explanation of your bill regardless of source of payment;
• To know what rules and regulations apply to your conduct as a patient at Glasgow Medical Center.

Patient’s Responsibilities

The care a patient receives depends partially on you. Therefore in addition to the patient rights, you have responsibilities as well. These responsibilities are presented to you in the spirit of mutual trust and respect. You, the patient, have the responsibility:

If you do not understand these rights and responsibilities, or if you have additional questions, please see the Director of Nursing for further explanation.

• To provide accurate and complete information concerning your present complaints, past medical history, and other matters relating to your health;
• To inform us if you do not clearly comprehend the course of your medical treatment and what is expected of you;
• To follow the treatment plan established by your physician, including instructions of nurses and other health professionals as they carry out your physicians’s orders;
• To keep appointments and to notify us or your physician when you are unable to do so;
• For your actions, should you refuse treatment or not follow your physician’s orders;
• To assure the financial obligations of your care are fulfilled as promptly as possible;
• To follow Glasgow Medical Center policies and procedures;
• To be considerate of the rights of other patients and our personnel;
• For your valuables and personal property, and for respecting the property of others;
• To provide a copy of your Advance Directive upon arrival.

Grievance Procedure

It is our commitment to provide you with the highest level of quality care. If you have a concern regarding any aspect of your care at the Glasgow Medical Center, you may bring that concern to the attention of the Registered Nurse tending to your care.

If your concern is not resolved to your satisfaction, you may request to speak with the Director of Nursing.

If you wish to file a formal complaint, it must be in writing addressed to the Director of Nursing. We will respond to you in writing after your concern is reviewed by the appropriate committee in our organization.

At this point, if you feel your concerns have not been addressed to your satisfaction, you may contact Quality Insights of Delaware @ 866-475-9669 or 1-800-MEDICARE