Glasgow Medical Center’s Surgery Center is Medicare approved and accredited by the Accreditation Association for Ambulatory Health Care (AAAHC). We are dedicated to providing high quality outpatient care that is safe, convenient, pleasant, and cost effective. We believe you, the patient, have the right:
All Glasgow Surgery Center personnel shall observe these patient’s rights.
All patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
The care a patient receives depends partially on you. Therefore in addition to the patient rights, you have responsibilities as well. These responsibilities are presented to you in the spirit of mutual trust and respect. You, the patient, have the responsibility:
If you do not understand these rights and responsibilities, or if you have additional questions, please see the Director of Nursing for further explanation.
It is our commitment to provide you with the highest level of quality care. If you have a concern regarding any aspect of your care at the Glasgow Surgery Center, you may bring that concern to the attention of the Registered Nurse tending to your care.
If your concern is not resolved to your satisfaction, you may request to speak with the Director of Nursing.
If you wish to file a formal complaint, it must be in writing addressed to the Director of Nursing. We will respond to you in writing after your concern is reviewed by the appropriate committee in our organization.
At this point, if you feel your concerns have not been addressed to your satisfaction, you may contact Quality Insights of Delaware @ 866-475-9669 or 1-800-MEDICARE